Question 1

What are the delivery times?

Accepted Answer

Delivery to metropolitan France takes 3 to 7 business days. Products are shipped directly from Poland by our artisan partners.

Question 2

Is delivery free?

Accepted Answer

Yes, delivery is free for orders over €50. Below €50, shipping costs €5.99.

Question 3

Do you deliver outside France?

Accepted Answer

Currently we only deliver to metropolitan France. Delivery to Belgium and Switzerland is coming soon.

Question 4

How can I track my order?

Accepted Answer

You'll receive a confirmation email with a tracking number as soon as your package is shipped.

Question 5

Are Ziaja cosmetics natural?

Accepted Answer

Yes, Ziaja cosmetics are formulated with 90-95% naturally-derived ingredients. They are certified vegan and cruelty-free. Ziaja was founded in 1989 by Polish pharmacists.

Question 6

What is Baltic amber?

Accepted Answer

Baltic amber is a fossilised resin 40 to 60 million years old, harvested from the Baltic Sea coast. Each piece is unique. Poland is the world's leading amber producer.

Question 7

What is Ptasie Mleczko?

Accepted Answer

Ptasie Mleczko ('bird's milk') are marshmallows coated in dark chocolate, produced by E. Wedel for over 80 years. It's Poland's most famous confection.

Question 8

Is Bolesławiec ceramic hand-painted?

Accepted Answer

Yes, every Bolesławiec ceramic piece is handmade and decorated using a traditional stamping technique dating to the 14th century. Each piece is unique. Dishwasher and microwave safe.

Question 9

Why choose Polish cosmetics?

Accepted Answer

Poland is Europe's 5th largest cosmetics producer. Its pharmacist-developed natural formulas rival premium French brands at a fraction of the price.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express and CB via Stripe. Your banking details never pass through our site.

Question 11

Is payment secure?

Accepted Answer

Absolutely. All payments are processed by Stripe, certified PCI-DSS Level 1. The connection is SSL/TLS encrypted.

Question 12

Can I return a product?

Accepted Answer

Yes, you have 14 days after delivery to return any unopened product in its original packaging, as per EU withdrawal rights.

Question 13

How do I get a refund?

Accepted Answer

Contact us at bonjour@produitspolonais.com with your order number. Refunds are processed within 14 days of receiving the return.

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